Thank you for choosing Stitchat, a platform dedicated to providing alteration, repair, and stitching services. Your privacy is of utmost importance to us, and this policy outlines how we collect, use, and safeguard your information when you use our mobile application or WhatsApp services.
Information We Collect
Stitchat collects information to process and fulfill your orders and improve your service experience. The information collected includes:
- Personal Information : When you book an order through our app or WhatsApp, we collect personal details such as your name, contact number, delivery address, and specific order details to provide our services.
How We Use Your Information
Stitchat uses the information we collect in the following ways:
- Order Processing : To handle your requests, manage your orders, and communicate updates on service status.
- Customer Support : To respond to your inquiries, requests, or feedback effectively.
- Service Improvement : To enhance our service delivery, ensure quality control, and improve our app performance.
How We Share Your Information
We value your privacy and only share your information under the following conditions:
- Service Providers : We may work with third-party service providers who assist with order logistics, including pickup and delivery. These providers only access information necessary for their role and adhere to strict confidentiality agreements.
- Legal Requirements : Stitchat may disclose your information if required by law or to protect our rights, safety, or property.
Data Security
We take the protection of your data seriously. Stitchat employs security protocols and practices to safeguard your personal information and keep it confidential. While we continually strive to enhance security, we also encourage you to practice caution and stay mindful of data privacy when using our services in public settings.
Retention of Your Information
We retain your personal information only as long as needed to provide our services and comply with legal obligations. Once no longer required, your data will be securely deleted.
Your Rights and Choices
You have rights regarding your personal data, including:
- Accessing and Correcting Information : You may request to access, update, or correct your information at any time.
- Data Deletion : You can request the deletion of your personal data from our systems, though some data may be retained as necessary for legitimate business or legal purposes.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at Stitchat@dachier.com
By using our app or WhatsApp services, you agree to this Privacy Policy. We may update this policy from time to time, and we encourage you to review it periodically.